NC Electric Co-ops Offer Online Resources to Aid Members During COVID-19

Two women holding a donation check

An overview of Important Resources for electric cooperative members and small business owners in need of assistance due to COVID-19 is now available on

The site includes information on support programs available in North Carolina, including energy, utility and childcare assistance. It also includes a list of organizations that have resources available for small businesses in response to the COVID-19 pandemic, as well as tips for avoiding scams and managing home energy use.

Members experiencing financial hardship as a result of COVID-19 are encouraged to reach out to their electric cooperative directly regarding their individual circumstances. Cooperatives across the state continue to work with members to address specific needs through payment plans, special billing programs and other measures.

“As locally based power providers, electric cooperatives have the flexibility to work closely with members to develop tailored efforts to reduce financial burden,” said Nelle Hotchkiss, chief operating officer and senior vice president of association services for North Carolina’s Electric Cooperatives. “We recognize that this is an extremely challenging time for many cooperative members, and we will continue to provide a wide range of assistance and resources to the people and communities we serve.”

Two women holding a donation check

Leadership with Five N Two Food Pantry accepts a donation from Central Electric Membership Corporation. The donation will help the food pantry continue to serve local families in need. Photo courtesy of Five N Two Food Pantry.

A new Cooperatives Care webpage also details cooperative initiatives throughout the state that aid  COVID-19 response. From establishing free Wi-Fi hot spots in cooperative-served communities and donating to local organizations that help those in need, to returning capital credits and deferring scheduled rate increases, North Carolina’s electric cooperatives continue to undertake extra efforts to support their members and communities.

Visit our COVID-19 response site for an overview of all cooperative efforts to protect members and employees, mitigate financial impacts and support local communities.