As community-based electricity providers for 2.5 million residents in 93 counties across the state, North Carolina’s 26 electric cooperatives are working to support and protect members, employees and communities, and continue their mission of providing exceptional service during these unprecedented times. Cooperative efforts include:
Supporting people and communities
To support local communities, electric cooperatives are working together with members, employees and local groups to help those in need. Click on “Cooperatives Care” below to learn more.
No disconnections, no late fees
All cooperatives have suspended residential disconnections for non-payment and will not charge late fees or interest to members in accordance with Gov. Cooper’s Executive Order 124. The majority of cooperatives halted disconnections prior to the March 31 order.
Cooperatives are also working one-on-one with members who have been financially impacted by COVID-19. Members experiencing hardship are encouraged to contact their local cooperative. These measures can be tailored to meet individual circumstances and can include payment plans, special billing programs, and other measures.
Protecting safety and service
By closing offices to walk-in traffic, co-ops are doing their part to protect their communities, while also making sure that key personnel remain in place. Member service representatives are available over the phone, and online payment options allow members to conduct business without leaving the house.
Co-op field personnel have implemented new scheduling and physical distancing practices as they maintain our critical infrastructure. Equally as important, co-ops have coordinated with suppliers and partners to safeguard access to necessary components, materials and support resources. To ensure the power you need is always available, cooperatives are in constant coordination with their power suppliers and partners to maintain grid efficiency and security.
Providing resources to members
From tips for staying vigilant against scammers to information for small business owners, access helpful information for cooperative members in the “Important Resources” and “Manage Energy Use at Home” sections below.