As community-based electricity providers for 2.5 million residents in 93 counties across the state, North Carolina’s 26 electric cooperatives are working to support and protect members, employees and communities, and continue their mission of providing exceptional service during these unprecedented times. Cooperative efforts include:
Supporting people and communities
To support local communities, electric cooperatives are working together with members, employees and local groups to help those in need. Click on “Cooperatives Care” below to learn more.
Earlier this year, electric cooperatives suspended residential disconnections for non-payment in accordance with Gov. Cooper’s Executive Orders 124 and 142. The executive orders and moratorium expired at the end of July, and cooperatives are now working diligently to help their members avoid disconnection by setting up payment plans and identifying individually tailored measures such as special billing programs.
Members are encouraged to contact their local cooperative right away for more information.
Protecting safety and service
Co-ops are doing their part to protect their communities, while also making sure that key personnel remain in place. Several cooperative offices are still closed to walk-in traffic. Member service representatives are available over the phone, and online payment options allow members to conduct business without leaving the house.
Co-op field personnel have implemented new scheduling and physical distancing practices as they maintain our critical infrastructure. Equally as important, co-ops have coordinated with suppliers and partners to safeguard access to necessary components, materials and support resources. To ensure the power you need is always available, cooperatives are in constant coordination with their power suppliers and partners to maintain grid efficiency and security.
Providing resources to members
From tips for staying vigilant against scammers to information for small business owners, access helpful information for cooperative members in the “Important Resources” and “Manage Energy Use at Home” sections below.